Shipping policy

Date: September 2026

At Zoryata, we are committed to providing a clear, reliable, and secure shipping experience for our customers across the United States. Please review the information below regarding our order cut-off time, handling time, transit time, delivery estimates, tracking, and possible shipping delays for our home lighting fixtures.

Shipping Locations

Zoryata currently ships within the United States only. We do not offer shipping to international destinations, including Canada, Mexico, or other countries outside the United States.

Order Cut-Off Time

Our daily order cut-off time is 3:00 PM EST (Tuesday – Saturday). Orders placed before 3:00 PM EST on our business days will begin processing on that same day. Orders placed after 3:00 PM EST will begin processing on the next business day. Orders placed on Sunday, Monday, or a U.S. federal holiday will begin processing on the next available business day (Tuesday). The order cut-off time applies after payment has been successfully confirmed.

Handling / Processing Time

Our standard handling time is 1–3 business days (Tuesday to Saturday). Handling time begins after your order has been placed and payment has been confirmed. During this period, we inspect each light fixture, securely package fragile components (such as glass shades and woven rattan), and prepare the shipment. Sundays, Mondays, and U.S. federal holidays are not counted as handling days.

Transit Time

After your order has been securely handed over to the shipping carrier, the estimated transit time is 3–5 business days. Transit times are estimates and may vary depending on the delivery destination, carrier operations, weather, and peak periods.

Total Delivery Time

Our estimated total delivery time combines handling time and transit time:

• Handling Time: 1–3 business days (Tuesday – Saturday)
• Transit Time: 3–5 business days
• Total Estimated Delivery Time: 4–8 business days across all destinations within the United States.

Please note that delivery estimates are not guaranteed delivery dates.

Business Days & Hours

Our regular operating and fulfillment days are Tuesday through Saturday (12:00 PM – 7:00 PM EST). The following days are not counted as business days: Sunday, Monday, and U.S. federal holidays. Orders placed on non-operating days will be processed on the next available operating day.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase. If your order qualifies for free shipping, the offer will be automatically applied at checkout. No hidden or unexpected shipping charges will be added after checkout.

Order Tracking

Once your light fixtures have shipped, you will receive an automated shipping confirmation email containing your tracking number and carrier link. Please allow 24 to 48 hours for the carrier's system to update the tracking details.

Delivery Delays

We make every reasonable effort to ensure timely delivery. However, delays may occasionally occur due to circumstances beyond our control, such as:

• Severe weather conditions or natural events
• Carrier transit and logistical bottlenecks
• Peak holiday shopping and shipping volumes
• Incorrect or incomplete delivery addresses

If your package is delayed, please check your tracking link or contact the carrier directly for real-time updates.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error in your address details, please contact us immediately at support@zoryata.com. Once an order has shipped, we cannot change or redirect the delivery address.

Lost, Missing, or Damaged Packages

All Zoryata fixtures are packed with protective cushioning to withstand transit. If your package arrives damaged, is lost, or is significantly delayed, please contact us right away. Please include:

• Your order number
• A brief description of the issue
• Clear photos of the packaging box and the damaged fixture/components

We will review your claim and work directly with the shipping carrier to provide a prompt replacement or resolution.

Contact Us

If you have any questions regarding our shipping policy, order status, or tracking, please feel free to reach out:

• Store Name: Zoryata
• Address: 4804 Old US Hwy 1, Fort Pierce, FL 34982, United States
• Phone: +1 (772) 466-7323
• Email: support@zoryata.com
• Business Hours: Tuesday – Saturday: 12:00 PM – 7:00 PM (EST)
• Sunday & Monday: Closed

Thank you for shopping with Zoryata.