Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your lighting fixture must be:

• In the same condition that you received it.
• Uninstalled, unmounted, undamaged, and in its original packaging with all included hardware, shades, mounting plates, and accessories.
• Accompanied by a receipt or proof of purchase.

Free Returns

Returns are completely free for eligible items. You will not be charged any restocking fees or return shipping fees.

If your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.

To start a return or ask any questions about our return policy, please contact us at support@zoryata.com.

Cancellation Policy

Orders can be canceled within 15 minutes of being placed. If you need to cancel your order, please contact us at support@zoryata.com as soon as possible and include your order number.

After the 15-minute window has passed, we may be unable to cancel the order as it may have already entered processing or packaging. If your order can no longer be canceled, you may request a return once you receive the package, in accordance with our 30-day return policy.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

• Your fixture or any glass/rattan component is damaged during transit.
• Your item has an electrical or physical defect.
• You received the incorrect item or model.

Please include your order number along with clear photos of the shipping box and the damaged or defective part so our team can evaluate the issue and send an immediate replacement or issue a full refund.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized lighting fixtures.
• Items marked as final sale or clearance.
• Gift cards.

If you are unsure whether your product is eligible for return, please contact us at support@zoryata.com before sending it back.

Exchanges

We do not process direct exchanges. The fastest way to get the fixture you want is to return the item you have and, once the return is approved, place a separate order for the new model or finish.

Refunds

Once we receive and inspect your returned fixture, we will notify you via email whether your refund has been approved or declined.

If approved, your payment will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your financial institution or credit card provider to process and post the funds to your account.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at support@zoryata.com.

Contact Information

If you have any questions regarding returns, cancellations, exchanges, or refunds, please reach out to us:

• Store Name: Zoryata
• Address: 4804 Old US Hwy 1, Fort Pierce, FL 34982, United States
• Phone: +1 (772) 466-7323
• Email: support@zoryata.com
• Business Hours: Tuesday – Saturday: 12:00 PM – 7:00 PM (EST)
• Sunday & Monday: Closed